Privacy Policy Garuda4D

Garuda4D collects your personal information through several means when you interact with our platform. The type of information we collect depends on how you use the platform and your account activity level.

Information you provide directly:

• Registration Information — full name, date of birth, email address, mobile number, and password chosen when creating a new account.
• Identity Verification Information (KYC) — copies of identity card or passport, proof of address, and other supporting documents required to meet regulatory compliance requirements.
• Financial Information — bank account details, credit or debit card numbers, and digital wallet information used for deposits and withdrawals. We do not store full card numbers — this data is processed directly through PCI-DSS certified payment gateways.
• Support Communication — records of live chat conversations, emails, and any other written communications with our customer service team.

Information collected automatically:

• Your IP address, device type, operating system, and browser version while browsing the platform.
• Login data including the time, date, and approximate location of each session.
• Gaming activity records including bets placed, games played, and the outcome of each session.
• Cookie data and other tracking technologies that help us understand platform usage patterns.

Every piece of information we collect is used for a clear and legitimate purpose. garuda4d does not use your data for purposes unrelated to the provision of platform services without your prior consent.

• Account Management — to create, verify, and maintain your account so that your experience remains smooth and secure at all times.
• Transaction Processing — to process deposits, verify payments, and manage withdrawals to your account accurately and promptly.
• KYC Verification — to fulfil legal obligations in verifying member identity for the prevention of fraud, money laundering, and platform abuse.
• Service Communication — to send important notifications related to your account, transaction confirmations, policy updates, and relevant promotional information.
• Platform Improvements — to analyse usage patterns, identify technical issues, and continuously improve the user experience.
• Fraud Prevention — to detect and investigate suspicious activity in order to protect all members and the overall integrity of the platform.
• Legal Compliance — to fulfil reporting requirements to applicable regulatory authorities within our operating jurisdiction.

Garuda4D does not share your personal information with third parties except in the limited circumstances set out below. In all cases, we ensure that recipients comply with data protection standards equivalent to our own.

• Payment service providers — PCI-DSS certified payment gateways such as DuitNow, FPX, Touch 'n Go eWallet processors and others only receive the information necessary to complete your transaction.
• Technical service providers — companies that help us operate the platform, such as cloud service providers, security analysts, and licensed game software providers.
• Authorities and regulatory bodies — when required by law or a valid court order, or when we believe disclosure is necessary to protect public safety.
• Business partners — in the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new entity with prior notice to you.

In all of the above situations, Garuda4D will ensure that only the minimum necessary data is shared, and strict confidentiality agreements will be in place with all parties receiving that data.

Garuda4D invests seriously in security infrastructure to ensure your personal data is always protected against both external and internal threats. Our security systems are designed to provide comprehensive, multi-layered protection.

• Data encryption in transit — all communications between your browser or app and our servers are protected using TLS 1.3 protocol with 256-bit SSL encryption.
• Data encryption at rest — sensitive data such as passwords and financial information is stored in encrypted form using the latest industry-standard encryption algorithms.
• Two-Factor Authentication (2FA) — members are encouraged to enable 2FA for an additional layer of protection on their accounts.
• 24/7 Monitoring — the Garuda4D security team continuously monitors systems to detect any unusual activity or intrusion attempts.
• Periodic penetration testing — our platform undergoes regular security testing by qualified independent cybersecurity experts.

Garuda4D uses cookies and similar tracking technologies to enhance your experience on our platform, understand how the platform is used, and deliver more relevant content to you.

Types of cookies we use:

• Essential Cookies — required for core platform operations such as login sessions and language settings. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — collects anonymous information about how you use the platform to help us improve speed and usability.
• Functionality Cookies — stores your preferences such as display settings and game preferences so you do not have to reconfigure them each time.
• Analytics Cookies — used through trusted third-party analytics services to understand traffic patterns and user behaviour in an aggregated and anonymised manner.

You may manage or block cookies through your browser settings. Please note that blocking essential cookies may affect your ability to fully use all features of the Garuda4D platform.

Garuda4D retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data — retained for the duration your account is active and up to five years after account closure to meet regulatory and audit requirements.
• Financial transaction records — retained for a minimum period of seven years in compliance with applicable financial and tax legal requirements.
• Support Communication Logs — retained for three years after the last interaction for reference and service improvement purposes.
• Technical data and security logs — retained for 12 months for the purpose of security incident investigation and system improvement.

When your data is no longer needed and the minimum retention period has been met, Garuda4D will delete or destroy it securely using approved procedures, ensuring the data cannot be recovered by any party.

As a garuda4d member, you have several important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights in a prompt and hassle-free manner.

To exercise any of the above rights, contact the Garuda4D customer support team via live chat. We will process your request within 30 business days from the date of receipt of the completed request.

The garuda4d platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process any personal data from individuals under the age of 18.

Garuda4D reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to members via:

• In-platform notifications via your account dashboard.
• Email notifications sent to the address registered on your account.
• A clear notice on the platform homepage with a direct link to the latest version.

The "Updated" date at the top of this document will always reflect the date of the latest revision. Continued use of the Garuda4D platform after any amendment is published will be deemed as acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, our team is ready to assist you 24 hours a day, 7 days a week.

• Live Chat — the fastest way to get an immediate response via the chat icon at the corner of the platform.
• Email — [email protected] for written inquiries requiring documentation.
• Help Centre — visit the FAQ us for answers to frequently asked questions about privacy and security.